February 05, 2010

#United breaks guitars. Oh, and web forms #ux

Holy Crap. I'm not all that thrilled about flying United in the first place, but their 'express' web check-in is horrendous.

Not only is it about 5 pages long, it won't let me upgrade unless I register with them. I don't want to register, which means I'm about to pick up the phone.

Oh, and their flight status notification form is a doozy. "Enter your Pager's e-mail address". Really?

This does not bode well for an already weary traveler.

Posted via email from John Hutchings

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