Digital Marketing Consultant, User Experience Architect and Social Web Strategist. Located in Calgary, Alberta.
Showing posts with label digital marketing. Show all posts
Showing posts with label digital marketing. Show all posts
August 21, 2012
May 11, 2012
March 23, 2012
I made a Digital Strategy 'Hamburger' #strategy
So, I had to come up with a model that would address this. I put all of the website related questions into Forrester's Website Review Scorecard categories - Value, Navigation, Presentation and Trust.
Then, I added in 'Accessibility' - how easy is it for people to access the website? Amazing how many organizations still get stuck in the 'Field of Dreams' idea - that if you build it they will come. No SEO, SEM, offline marketing....no traffic.
Finally, I added in Cross-Channel Customer Experience (XCCX) to address offline support, user authentication via offline processes, mobile, etc.
It worked really well. Problem is that it looks like a hamburger.
December 20, 2011
December 14, 2011
October 31, 2011
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